Digital Concierge Service for Seniors

Technology help for seniors (or anyone) — without the technical jargon.

 

Needing someone you can trust to sit beside you, explain what is happening, help you navigate frustrating systems, and protect you from making an expensive mistake. 

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We help older adults (or anyone) navigate computers, smartphones, online accounts, healthcare portals, banking technology, customer service systems, scams, passwords, and the increasingly complicated digital world.

 

Technology

• Computer/iPad/iPhone setup

• Wi-Fi and printer problems

• Email

• Password managers

• MFA

• Streaming/TV technology

• Software updates

• Backups

• Online accounts

• General troubleshooting

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Digital Navigation

• Help navigate Medicare/healthcare portals

• Help schedule appointments online

• Help understand confusing websites

• Help find the correct customer-service number

• Sit with the client while they call customer service

• Help navigate automated phone systems

• Help organize documents

• Help fill out online forms

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Digital Safety

• Identify potential scams

• Review suspicious emails/texts

• Set up MFA

• Password/security review

• Credit-freeze assistance

• Identity-theft recovery assistance

• Device security

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Most states, including Michigan,  emphasizes protecting seniors and consumers from identity theft and recommends things such as strong passwords, MFA, securing personal information and contacting financial institutions when identity theft is suspected.